Thirty six fault calls logged from our valued clients last week required our service department to show true grit, responding to system breakdowns in the worst December weather experienced in over a decade. The problems reported ranged from a weather related fault on a camera monitoring an exit barrier to the removal of an external camera to allow ongoing building works, were all rectified and cleared off on the days they were reported, leaving customers confident that their systems where fully operational and their security strategies intact.
Peter Houlis Managing Director said ‘I am proud of our staff they showed true dedication to our valued clients in extreme conditions. The team showed great determination in getting to work even being pulled out by 4×4 jeeps and helped by neighbours they have not met before. It’s testament to our company service ethos ‘brilliance is our benchmark’.
‘Dealing with high risk high profile clients means we know what we do is of crucial importance. When a CCTV or security system fails commitment, professionalism and experience have to be second to none. Credit where credit is due, we had NO snow related accidents and there was a real positive effort from all members of staff during these difficult times’. Reported Service Manager Mick Lynch