Northumbrian Water - Case Study

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2020 Vision Technology with partnered with Commend UK to design a solution based around Northumbrian Water Groups existing virtual environment.


2020 Vision, a leading Integrated Intercom solutions provider, has been chosen by Northumbrian Water Group (comprising Northumbrian Water and Essex & Suffolk Water) to provide a cost effective, highly scalable, networked security intercom solution that linked their remote sites to their central operating points in Durham, Sunderland, Teesside and Hanningfield in Essex. Some of the remote sites had to have local disaster recovery in case of a network failure as 365, 24/7 operation is required. All this had to be achieved as well as reducing their total cost of ownership and ensuring a future proof solution was installed.

Northumbrian Water provides water and sewerage services to 2.7 million people in the north east of England with an operating area of 9,422km2 through 16,965km of mains and 29,724km of sewers. The major population centres of Tyneside, Wearside and Teesside are their main area but NW also serve large rural areas in Northumberland and County Durham (provision of waste water services only in Hartlepool).


2020 Vision along with Commend UK designed a solution based around Northumbrian Water Groups existing virtual environment. By installing a single Commend VirtuoSIS Software Server on their VMware infrastructure at the central NWG headquarters it gave them the capacity for 25,000 networked subscribers.

The intercoms on the remote sites were programmed to feed back to the VirtuoSIS which in turn negated the need for remote hardware servers on the local site. Disaster recovery was built in to high priority remote sites by way of a small IP server that gives the remote sites local control in case of a network failure.


By implementing the VirtuoSIS solution NWG have saved upwards of £3,500 per remote site and upwards of £3,000 at the HQ end when a remote site is added. The power consumption has been reduced by 40%. The solution has resulted in a scalable, cost effective, networked infrastructure.

“After a process of critical assessment NWG chose the Commend system as our preferred option when embarking on the development of our intercom systems. The solution has provided significantly increased flexibility in our capability to manage and operate the system as well as much improved quality of the solution experienced by our operators.”

Kevin Morrell, Business Continuity Manager, Northumbrian Water

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Peter Houlis - 2020 Vision Systems Limited

Peter Houlis

2020 Vision Systems Limited
28 Northumberland Square
North Shields
Tyne & Wear
NE30 1PW
United Kingdom

Tel. +44. 0191 296 2662

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