Preventative Maintenance and Support

Professional CCTV maintenance and support for electronic security and IP CCTV systems.

Preventative maintenance is crucial in keeping your security system compliant and effective

A range of servicing and maintenance packages are available, and in some cases essential in order to verify that your system is adhering to the latest Home Office and Data Protection guidelines.

Preventative maintenance is crucial in keeping your security system compliant and effective. 2020 Vision offer quarterly maintenance visits, carried out by highly skilled engineers, to ensure the effectiveness and prolonged durability of your system.

Experience has taught us that any security equipment is only as good as those operating and managing it. Our engineers work with clients to ensure a seamless transfer to full stewardship and project ownership with ongoing maintenance support. That’s why 2020 Vision created innovative maintenance packages – Smart Cover, Smart Cover Plus, Smart Cover Special and Smart Cover Partner.


We pride ourselves on ensuring that all members of our team are highly qualified, highly motivated individuals sufficiently experienced in the specific tasks allocated to them – our customers can relax in the knowledge that the work carried out for our staff will be installed and maintained to the highest degree.

Every one of our installations is backed up by an extensive maintenance package. Without maintenance even the most effective equipment will deteriorate, so it is vital that a qualified engineer carries out regular inspections. This will ensure your equipment meets current health and safety standards and will also help to prevent future failure or faults maximising the life cycle of the equipment.

Maintenance & Technical Support Packages



2020 Smart Cover

A standard package comprising of 1 or 2 preventative maintenance visits per annum at which time the whole system will be reviewed and a written report submitted detailing the condition of the system. There is also continuous access to our engineer call out facilities on a 24/7 basis.


 2020 Smart Cover Plus

This is our comprehensive maintenance package. Available for 1, 2 or 4 preventable maintenance visits per annum. Our quoted annual amount is inclusive of the preventative maintenance visit(s) including cherry pickers etc. Call outs as required including all height gain equipment, replacement parts and repairs.

Under this contract the only services charged for are those that result from an “act of God”, vandalism or customer error.


 2020 Smart Cover Special

This allows 2020 Vison to offer bespoke packages to suit our individual client’s requirements. For example, it is often requested that we include call out labour but charge for parts.


 2020 Smart Cover Partner

A fully managed service providing a highly bespoke package. It is designed to be an ‘open book’ type of cover in which we actually manage the ongoing technical operation of the client’s system.

We are continually working to raise standards of equipment and installation and are keen to see written ‘codes of conduct’ for the CCTV industry in order to provide a common level of workmanship and materials suitable for the purpose specified by the consumer.

In order to further these ideals, Peter Houlis, 2020 Vision’s Managing Director, is a member of the Security Systems & Alarms Inspection Board and is their representative on the British Standards Institute Technical Committee responsible for writing CCTV standards for Europe. Furthermore, he has advised on NVQ qualifications for CCTV installation and maintenance.

In 1993 2020 Vision became a Registered Company for BS 5750 part 2, now BS EN ISO 9001:2008. We are also certified to ISO14001:2004 and BS OHSAS 18001:2007 with National Quality Assurance. Peter is also responsible for Quality Assurance at 2020 Vision.

Please feel free to contact us if you have any questions or to discuss your requirements. We are happy to provide professional impartial advice. Please call +44. 0191 296 2662 or email us using the simple contact form below.

Download our security solutions brochure
2020 Vision – Security Solutions
PDF, 2.4MB, 24 pages



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2020 CCTV
Peter Houlis - 2020 Vision Systems Limited

Peter Houlis

2020 Vision Systems Limited
28 Northumberland Square
North Shields
Tyne & Wear
NE30 1PW
United Kingdom

Tel. +44. 0191 296 2662

2020 Vision can offer you specialist advice for you and your organisations IP CCTV Surveillance & Converged Security Solutions

Contact us now and arrange your free consultation, with the UK's leading independent digital security specialists.